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Member cancellation and contact form not working.

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nortski
(@nortski)
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Does anyone know how I can get in touch with customer service? I cancelled my subscription weeks ago but I've just received an email notifying me of my renewal. I have tried sending a message asking for a refund but the contact form is broken, it will not post.
I also happen to know that no-one picks up their Facebook messages as I have tried contacting them before on there.
I'm not angry or anything but I do wish to cancel and I do need a refund.


   
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Russ
 Russ
(@russ)
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Hi @nortski

The only thing I could suggest is that you tag Mark and Carol in this post and hopefully they'll see it.ย 

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๐Ÿ—๏ธ "Life's what you make it"๐Ÿ—๏ธ


   
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NSJ
 NSJ
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I always seem to get through using the contact us form on the shop, I think it's Carol that usually replies.


   
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nortski
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@nsj The contact form on the shop page is the one I tried to use.


   
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nortski
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@russ how do I tag people?


   
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NSJ
 NSJ
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@nortski Use the @ symbol or hit reply on their post

ย 

ย 

Problems with the form could be somehting like an adblocker, if using one try switching it off. Failing that try another browser if possible.


   
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Russ
 Russ
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Posted by: @nortski

@russ how do I tag people?

Hi @nortski

Mark is @markbailey and Carol is @cazdaz.ย 

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ย 

๐Ÿ—๏ธ "Life's what you make it"๐Ÿ—๏ธ


   
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mark bailey
(@markbailey)
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@nortskiย  HI there - this is Carol on Marks account ;)- really sorry to hear this - we get messages most days and reply asap - today we got the notification of this message ... apologies also for FB messages... to be fair we dont go there much as usually all our students/shop customers use the contact forms or email and we stopped posting there a while ago (however..it should have notified us so will look into that)

You should be able to pause & cancel your membership from your own dashboard - once set up it's all automatic or controlled by you... unless you ask us to do it. Recommend a pause then it is easy to pick up again if you want to..but either way you can manage from your account

my email is carol@baileyguitars.co.uk

Will have a wee look at your membership and see if something is not right - and will reply direct

Apologies in general to anyone who is finding us slow to reply overall - things are finally getting better at our end and I hope you will be seeing more of us over the coming months )

THANK YOU @russ for responding and for tagging us ๐Ÿ™‚

Cx

ย 

ย 

ย 

Measure twice, cut once...


   
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mark bailey
(@markbailey)
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Hi @nortski - am responding here just in caseย  - I cannot find any mails or contact forms (will get the web guys to look into this)ย  but I can see that you did pause your membership but somehow it has unpaused but now pending cancellation (that wont kick in till the next payment) .. I think what happened is that it was too late on the last day for paypal to take notice to not take the payment. No worries - will email you and sort the refund out. So sorry you have had any hassle - we try to make things as easy as possible Look out for my mail Cheers Carol ๐Ÿ™‚

Measure twice, cut once...


   
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nortski
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@markbailey @cazdaz thank you both for the replies and for sorting the issue, it's much appreciated. Hopefully I will be able to resubscribe in the future ๐Ÿ™‚

This post was modified 3 weeks ago by nortski

   
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